HSBC BANKING APP FOR KIDS

HSBC mobile app for children and teenagers will bring the necessary knowledge about money, saving. Besides, they can also perform money transfer and deposit operations in the simplest way.

Check out the prototype here
UI/UX Designer
UX Writer
UX Researcher
my tasks
User Research
Information Architecture
Sitemap
User Flow
Wireframe
UI Design
UX Writing
Prototype
user research

Here are some of the main points of concern I found that young users faced:

problem statement

With limited personal finance education in schools, and some households, children and adolescents do not have many opportunities to study and understand personal finance as they begin to live more independently.

Being financially conscious early on will help children and adolescents lead a better financially independent life and prepare for the future to come.

information architecture

To build the information architecture and sitemap, I used the card sorting method to sort the information and features.

user flow
features & wireframe

Savings

- Deposit money into a savings account classified by personal goals
- Deposit money into a bank savings account at interest rate

Transactions

- Pay, send money to another account (transfer notification will be sent to parents)

Tips about money

- Update news, financial knowledge quickly and simply through short stories.

HOMEPAGE

On the homepage will include the following general information:
- Total balance in the account
- Amount transferred, paid within the day
- Saving progress
- Transaction history
- Financial tips, information

From the homepage, users can access other features such as:
- Transfers
- Saving
- Check spending
- Edit personal information

SAVINGS

On the savings screen, users can see how their savings are allocated to goals by percentage.

- User can create 2 or more goals to deposit money into savings but not profitable. This is a feature that helps children manage and accumulate money.

- If the user chooses "Invest" mode, the user will be able to deposit a minimum amount into a bank savings account to enjoy interest.

TRANSFER

Users can easily transfer money with the "Transfer" feature. There are two ways to make a transaction:
- Enter the recipient's bank account information
- Option to transfer money to people already saved in contacts (with previously saved bank accounts)

create an account flow

Users can use phone numbers to create accounts on the app and get authenticated via SMS. Users can set a password in the "Settings" section after the account creation is complete.

verification flow

After successfully verifying the phone number, users need to create an HSBC bank account for transactions and savings. Users need to provide a front and back photo of their personal ID and scan their face. The eKYC technology will authenticate the identity to create a bank account.

Verification can be time consuming, or sometimes has errors. Therefore, the user is allowed to access the home page of the app without verifying. However, unverified users will not be able to trade, or deposit.

elements & components

My main purpose is to help young people learn how to save and save more money, so I let the saving feature with the "Piggy Bank" symbol as the most important highlight on the Navigation Bar.

colours & text styles
prototype